LEGAL

Privacy Policy

Last updated: January 2026

This Privacy Policy describes how PeakCart, operated by ReachPeak Technologies ("we", "us"), collects, uses, and protects information when you use our platform at reachpeak.in.

1. Information We Collect

Information you provide

Account information: name, email, phone, business name.
Store data: products, orders, customer records, financial data.
Communications: messages via contact forms, email, or WhatsApp.
Payment information: billing details processed via Razorpay. We do not store card numbers.

Automatically collected

Usage data: pages visited, features used, session duration.
Device information: browser, OS, screen resolution.
Log data: IP address, access times, referring URLs.

2. How We Use Your Information

To provide and maintain PeakCart
To process transactions
To send transactional notifications
To provide support
To generate analytics and insights (AI briefings, risk scores)
To improve our platform
To detect and prevent fraud

3. Data Sharing

We do not sell your personal information. We share data only with:

Razorpay for payment processing
Shiprocket for order fulfillment
Communication services for emails and WhatsApp
AI providers for business insights (model always shown)
Legal requirements when required by law

4. Data Security

We use industry-standard security including TLS encryption, encrypted storage, and access controls.

5. Data Retention & Your Rights

Export your data at any time
30-day retention after cancellation
Request deletion by contacting us
Right to access, correct, or delete your information

6. Cookies

Essential cookies for authentication. Analytics cookies (Google Analytics) for platform usage.

7. Contact

Email: hello@reachpeak.in · Phone: +91 62906 78045
ReachPeak Technologies, India.