Common questions,
straight answers.

Only Razorpay's standard fee (about 2% + GST). PeakCart adds no commission — zero percent. We show the Razorpay fee as a separate line item so you always know exactly what you're paying.

If we change pricing, existing customers get advance notice and a stated grace period at their current rate. We won't surprise you.

Yes — start free, no credit card. Explore with your real catalogue, then pick a plan when you're ready.

We build everything in-house instead of relying on a paid app ecosystem. No app store means no app-store bills. We also charge in INR — no USD markup.

Yes. We transfer your products, customers, and order history. Most migrations complete within a few days. We scope it honestly upfront — no surprises.

No. Your current store stays live until the PeakCart store is ready. We do a DNS switch — typically less than 30 minutes for the cutover.

Every COD order is checked against six signals: email validity, address consistency, IP reputation, order history, pincode risk, and payment method. You get a 0–100 score with plain-English reasons for each flag.

Yes. Our high-risk pincode database lets you auto-flag, add surcharges, or block COD entirely for specific pincodes or regions.

Yes — products, customers, and orders, anytime. CSV export. Your data is always yours.

We retain your data for 30 days after cancellation. You can export everything during that window. After 30 days, data is permanently deleted.

The integration is included — no separate subscription. You still pay Meta's per-conversation charges directly to Meta.

No. Everything is visual — the theme editor, the product manager, the analytics. Most brands are live within an afternoon.

Growth plan supports multiple stores. Enterprise plan is unlimited. Each store is fully isolated with its own domain and data.